SMART Technologies ESD112-DE-16A Contract

Contract Information ESD112-DE-16A

Contract Term Dates: January 1, 2016 to December 31, 2018

  • Vendor Information

    SMART Technologies Corporation
    1655 North Fort Myers Drive, Suite 1120
    Arlington, VA 22209
    Ph: 403.407.4592
    Fax: 403.228.2500

    Contact Person: Cuong Ly
    Email: pricing@smarttech.com

  • Ordering Instructions

    Placing an Order via Fax or Email

    1. Locate product and prices on this website (under Products and Pricing) or through an authorized reseller below.
    2. Our posted ESD112 prices are for a quantity of 1*.
    3. All quotes and orders should state "As per ESD112-DE-16A" in the body of the purchase order.
    4. Fax or email the quotation to the reseller contact provided below.
      a. Your order will be reviewed and edited by the below Vendor contacts.
      b. You will be contacted to make any necessary corrections.
      c. Your order will be archived for audit support.

    Please contact an ESD112 Authorized Reseller below for further ordering instructions and quotation information.

    *Exceptions:

    1. The cost of all shipping and handling expenses "Ship To:" address shall be FOB: Destination except on any orders of less than 5 (five) interactive whiteboards that are 77" diagonal or larger.
    2. The cost of all shipping and handling expenses "Ship To:" address shall be FOB: Destination except on any orders of 5 (five) or more interactive whiteboards that are 77" diagonal or larger with more than one shipping address.
  • Order Tracking

    Please contact the authorized reseller with whom the order was placed with for further order information and tracking.

  • Authorized Resellers

    Please contact an ESD112 Authorized Reseller below for further ordering instructions and quotation information.



    State Reseller Representative's name Email address Phone Number Fax Number
    ID CompView Inc. Brad Thomas bthomas@compview.com (503) 601-5595 (503) 601-5596
    ID The Chariot Group Rick Thomas info@chariotgroup.com (907) 222-5300 (907) 222-5301
    NM IT Connect Mary Jo Edwards maryjo@itconnectinc.com (505) 428-2828 (505) 455-7925
    OR Collaboration Solutions, Inc. Jason Caffery jason@collaborationsolutions.com (949) 374-2973 (904) 339-9791
    OR CompView Inc. Brad Thomas bthomas@compview.com (503) 601-5595 N/A
    OR Saxton Bradely Inc. Sherrie Newkirk sherrie.newkirk@saxtonbradley.com (425) 970-6625 (425) 282-1944
    OR The Chariot Group Rick Thomas info@chariotgroup.com (907) 222-5300 (907) 222-5301
    WA Avidex Industries LLC Charlie Niemi cniemi@avidexav.com (509) 455-6873 N/A
    WA Collaboration Solutions, Inc. Jason Caffery jason@collaborationsolutions.com (949) 374-2973 (904) 339-9791
    WA CompView Inc. Brad Thomas bthomas@compview.com (503) 601-5595 N/A
    WA Saxton Bradely Inc. Sherrie Newkirk sherrie.newkirk@saxtonbradley.com (425) 970-6625 (425) 282-1944
    WA The Chariot Group Rick Thomas info@chariotgroup.co (907) 222-5300 (907) 222-5301
  • Return policies

    Below are policies and process for managing:

    Damaged Products
    SMART places a priority on high quality which results in an extremely low overall rate of equipment returns. However, despite this excellent track record and appropriate processes in place, we do understand that, from time to time, equipment is shipped out to customers in error, or is received dead-on-arrival (DOA). In all such rare cases, we ask customers to first contact the reseller technical team.

    SMART's Technical Support Team:
    Phone: Toll free 1.866.518.6791 or 1.403.228.5940
    Fax: 1.403.806.1256

    Returns Including Re-Stocking Charges
    If the client wants to return equipment directly to SMART, we will charge a 15% restocking fee. Shipping charges will be the responsibility of the client.
    Our resellers might have different policies. We advise that clients check the reseller return policy in the case they prefer to return any product to them directly.

    Product Substitution
    A. Product substitution in the case the product delivered is different than the product requested
    If a product delivered is different than the product requested we ask that clients contact the reseller which the order was placed. Our resellers will do their best to resolve any issue in a timely manner.

    B. Product substitution when a product is discontinued and replaced by equivalent or better
    In the event that a SMART product is discontinued and replaced by an equivalent or better,
    SMART will notify resellers and contract holders of the change and provide updated price lists.

    Return Merchandise Authorization (RMA)
    We are dedicated to ensuring that all SMART products are working properly. In the event that you receive a damaged or defective product, we can assist you with a replacement.
    SMART has implemented a thorough Return Merchandise Authorization (RMA) process to ensure that customers have the best possible experience with SMART products.
    SMART stands behind its products. Should you have an issue, there is a standard process in place to ensure that customers have fully functional equipment:

    • Contact SMART's support at 1-866-518-6791. You will be connected to a SMART representative who can help troubleshoot technical issues
    • Should the product be found to be defective, our agents will arrange for the product to be replaced.

    Please refer SMART limited warranty by product category for SMART's current RMA policy.

    Working with the Product Returns team (RMA) FAQ
    The Product Returns team is a dedicated group who ensure SMART products are working properly by assisting with the replacement of damaged or defective units.

    This section includes the answers to the questions most frequently asked of the Product Returns team.

    What do I do if an installed product doesn't work as expected?
    If an installed product doesn't work as expected, contact the Reseller and Distributor Technical Support team. They will diagnose the issue, resolve the problem if possible and determine if a product return is required.

    How do I report freight damage or missing products?
    If a product arrives damaged or the shipment doesn't include an item from your order, contact the Product Returns team with the details. To assist the Product Returns team in processing your request quickly, ensure that you quote all related serial numbers and order numbers.

    To contact the Product Returns team via phone
    North America: 1-866-616-5998

    How do I determine a product's warranty?
    The method to determine a product's warranty depends on the serial number.

    To determine the warranty for a product with a serial number

    1. Go to the SMART Website (www.smarttech.com).
    2. Select Support > Browse support to access the SMART's Support site.
    3. Select ‘Check your warranty' from the Useful Links list.
      The Warranty Form appears.
    4. Enter the product's serial number. If you want to enter more than one serial number, separate the serial numbers with a comma or enter them on different lines.

    To determine the warranty for a product without a serial number

    For general information on a product's warranty, please refer to:
    https://support.smarttech.com/en/forms/warranty-form